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What is your opinion of Rohde & Schwarz? - RF Cafe Forums

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What is your opinion of Rohde & Schwarz?
Good - I work for them now or have in the past 30% [ 7 ]
Bad - I work for them now or have in the past 0% [ 0 ]
Good - I have only dealt with them 48% [ 11 ]
Bad - I have only dealt with them 22% [ 5 ]
Total votes : 23
Author Message
Kirt Blattenberger
Post subject: Rohde & Schwarz Posted: Sat Sep 17, 2005 8:05 pm

Site Admin


Joined: Sun Aug 03, 2003 2:02 pm
Posts: 308
Location: Erie, PA
Please use your personal experience with Rohde & Schwarz when voting in the poll.

Thanks.

_________________
- Kirt Blattenberger
RF Cafe Progenitor & Webmaster


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Guest
Post subject: Posted: Mon Dec 05, 2005 10:22 am
Rohde and Schwarz service in my opinion is very poor.

We have returned to them a SMIQ generator two times.

The problem we had have been commented to be a battery charger design issue that was making the unit loose it's factory calibration, by the support people.

Once the unit returned after chargin us 3000$ they returned the unit "un-repaired" with no comments. Only thing that have been done is a recalibration, and they did not fix the trouble reported. This took six months.

After a second return, now out of the waranty period, they just suggested to buy a brand new unit.

I was and I am still not impressed.


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Guest
Post subject: Rohde&SchwarzPosted: Wed Dec 07, 2005 2:57 pm
R&S is a very difficult company to deal with in terms of Sales and Service [including their Calibration service]. Their sales and management force are arrogant and misleading and this has been my experiance in the North East and West coast. My personal message is "Anybody but R&S"


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Richard
Post subject: Posted: Mon Jun 12, 2006 9:22 am

Captain

Joined: Mon Jun 12, 2006 9:16 am
Posts: 5
I agree that customer service sucks at R&S, but their equipment beats the pants off of Agilent. Agilent, on the other hand, has great customer service.

Rick






Posted  11/12/2012
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