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Technical Support Representative
May 6, 2019 - Advanced Test Equipment Rentals is a leading provider of test and measurement equipment. ATEC has established solid relationships with industry leading manufacturers worldwide. ATEC offers competitive pay and benefits. Advanced Test Equipment Rentals is looking for a Technical Support Representative. Our ideal candidate has knowledge of electronic testing equipment. Please visit our website at www.atecorp.com to learn more about our company.
What Will You Be Tasked With?
- Responsible for prompt technical support to Product Teams and Customers
- Assists in activities required for Product Teams to quote an order
- Confers with customers and representatives of associated industries to evaluate and promote improved and expanded services
- Plans and directs rental orders failed in field (FIF)
- Submits billing tickets for credits warranted do to FIF
- Receives calls, open cases and resolve customer needs, products, or equipment
- Logs all activity in CRM case history and schedules required tasks into CRM
- Confers with management to develop methods and procedures to increase sales, expand markets, and promote business
- Provides staff with assistance in performing technical support and research
- Attends company meetings to exchange product information and coordinate work activities with other departments
- Consults with the Quality Manager and Lab Manager to accurately identify problem
- Reviews product technical manual as necessary
- Consults with product manufacturers as necessary
- Follows up with RA on orders Reports technical lessons learned to Applications Engineer for addition to CRM application notes and training
What Are We Looking for in Candidates for This Position?
- Minimum of an Associate’s degree with an electronics discipline preferred
- 3 years of technical support preferably dealing with electronic equipment
- Excellent customer service
- Detailed, thorough, organized, with aptitude for continual technology learning
- Excellent troubleshooting skills via email and phone
- Strong attention to detail Self-motivated and the ability to work in a fast pace and team environment
What Does ATEC Have to Offer You?
- Paid time off and sick time
- Medical, dental, vision, life, disability, 401k with match and FSA plans
About About Advanced Test Equipment Rentals
ATEC is a leading provider of test and measurement equipment, Advanced Test Equipment Rentals has established solid relationships with industry leading manufacturers worldwide. ATEC offers competitive pay and benefits. Please visit our website at www.atecorp.com to learn more about our company.
Senior HR Generalist
Advanced Test Equipment Corporation
10401 Roselle Street
San Diego, CA 92121
Phone: 858-558-6500 ext. 210
Posted May 5, 2019