RMA / Production Test Supervisor Wanted by Empower RF Systems
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RF Systems is an industry-leading provider of high power radio frequency (RF)
amplifiers. Founded in 1999 and located in Inglewood, CA, the company designs and
manufactures solid-state, high power amplifier systems and modules for commercial
and military customers worldwide. We are seeking an experienced and dynamic supervisor
to join our operations team to improve efficiency and achieve production and revenue
The RMA / Production Test Supervisor oversees two related areas:
1) the Customer Return Processing operation (RMA); and 2) the
Production Test area. In RMA, the supervisor will interface with customers regarding
operational issues, work with support teams within the company to report/ resolve
discrepancies, and provide guidance and training to the RMA team. The Production
Test Supervisor will be a hands-on technician, trainer and motivator of RF Test
Technicians in implementing the daily and monthly test function schedule.
Duties in RMA
Interface with customers to resolve RMA and operational discrepancies.
Commit to continuous improvement to comply with ISO 9001:2015 and any other
Provide assistance with failure analysis of RMA’s and properly document findings.
Train and manage RMA team on daily schedule and processes.
Complete documentation of quality issues in ERP and maintain its accuracy.
Work with internal teams (IT, Engineering, Shipping, Accounting, etc.) to ensure
proper handling, documentation and customer satisfaction of returned merchandise.
Essential Duties in Production Test
Maintain test schedules and quality of work of the test team. Provide reports
Using broad knowledge of electrical test instruments used in testing RF amplifiers
and write test specifications and procedures as required. Requisition equipment
and supplies for department.
Review work orders, product specifications, technical instructions, and equipment
and tool requirements.
Perform trouble-shooting, analyze and repair (or assign and oversee the repair)
of failed units or customer returns.
Use basic statistical tools, Pareto charts, histograms, cause and effect diagrams
to evaluate electrical data for test variability and aid in problem solving.
Set-up complex test circuits to measure the electrical parameters of products.
Be involved in test and evaluation of prototype and pre-production with Engineering.
Develop the technical strength of the test technician team.
Associate or Bachelor of Science degree in Electrical Engineering is preferred,
plus five or more years of relevant experience or equivalent experience/education.
Minimum of three years’ experience with RMA process, preferably in electrical
Supervisor or Team Lead experience, and excellent communication and organizational
Thorough knowledge of assembly drawings, parts lists, schematics, standard test
procedures, wiring diagrams, complex test set-ups, metering requirements, and electro-mechanical
Capable of setting and adjusting each electrical test instrument and measuring
the magnitude and accuracy of the parameters required by the specification.
Experience working in an ISO 9001 facility is a plus.
Proficiency with Microsoft Office programs.
If this position looks good to you, this could be an opportunity to further your
experience and career growth. We offer a competitive salary, cash bonus plan, and
comprehensive benefits including medical, dental, vision, 401k match, etc. Join
To learn more about Empower RF Systems and our other career opportunities, please
visit our website at www.empowerrf.com.
OR, Go to company website, click on “Job Opportunities” on left menu, and click
to apply to RMA / Production Test Supervisor.
About Empower RF
Empower RF Systems is the technological leader in smart power amplifier solutions
for EW, Threat Simulation, Radar, Communications, EMC and Product Test. Incorporating
the latest semiconductor and power combining technologies with a patented architecture,
we build the most sophisticated and flexible COTS system amplifiers in the world.
Solutions range from tens of watts to multi-Kilowatt and include basic PA modules
to intelligent scalable rack systems with AGC and ALC output modes. In addition
to best-in-class SWaP, our Next Generation amplifiers have sophisticated RF detection
to maximize efficiency for a variety of modulation schemes including QAM-xx, OFDM,
Multi-tone, Pulse, AM, FM, and more.
Empower RF Systems is a Equal Opportunity Employer of females, minorities, individuals
with disabilities and protected veterans.
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