RMA / Production Test Supervisor Wanted by Empower RF Systems
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Empower RF Systems is an industry-leading provider of high power radio frequency (RF) amplifiers. Founded in 1999 and located in Inglewood, CA, the company designs and manufactures solid-state, high power amplifier systems and modules for commercial and military customers worldwide. We are seeking an experienced and dynamic supervisor to join our operations team to improve efficiency and achieve production and revenue targets.
The RMA / Production Test Supervisor oversees two related areas: 1) the Customer Return Processing operation (RMA); and 2) the Production Test area. In RMA, the supervisor will interface with customers regarding operational issues, work with support teams within the company to report/ resolve discrepancies, and provide guidance and training to the RMA team. The Production Test Supervisor will be a hands-on technician, trainer and motivator of RF Test Technicians in implementing the daily and monthly test function schedule.
Essential Duties in RMA
Interface with customers to resolve RMA and operational discrepancies.
Commit to continuous improvement to comply with ISO 9001:2015 and any other regulatory standard.
Provide assistance with failure analysis of RMA’s and properly document findings.
Train and manage RMA team on daily schedule and processes.
Complete documentation of quality issues in ERP and maintain its accuracy.
Work with internal teams (IT, Engineering, Shipping, Accounting, etc.) to ensure proper handling, documentation and customer satisfaction of returned merchandise.
Essential Duties in Production Test
Maintain test schedules and quality of work of the test team. Provide reports as needed.
Using broad knowledge of electrical test instruments used in testing RF amplifiers and write test specifications and procedures as required. Requisition equipment and supplies for department.
Review work orders, product specifications, technical instructions, and equipment and tool requirements.
Perform trouble-shooting, analyze and repair (or assign and oversee the repair) of failed units or customer returns.
Use basic statistical tools, Pareto charts, histograms, cause and effect diagrams to evaluate electrical data for test variability and aid in problem solving.
Set-up complex test circuits to measure the electrical parameters of products. Be involved in test and evaluation of prototype and pre-production with Engineering.
Develop the technical strength of the test technician team.
Associate or Bachelor of Science degree in Electrical Engineering is preferred, plus five or more years of relevant experience or equivalent experience/education.
Minimum of three years’ experience with RMA process, preferably in electrical manufacturing environment.
Supervisor or Team Lead experience, and excellent communication and organizational skills.
Thorough knowledge of assembly drawings, parts lists, schematics, standard test procedures, wiring diagrams, complex test set-ups, metering requirements, and electro-mechanical theory.
Capable of setting and adjusting each electrical test instrument and measuring the magnitude and accuracy of the parameters required by the specification.
Experience working in an ISO 9001 facility is a plus.
Proficiency with Microsoft Office programs.
If this position looks good to you, this could be an opportunity to further your experience and career growth. We offer a competitive salary, cash bonus plan, and comprehensive benefits including medical, dental, vision, 401k match, etc. Join us!
To learn more about Empower RF Systems and our other career opportunities, please visit our website at www.empowerrf.com.
OR, Go to company website, click on “Job Opportunities” on left menu, and click to apply to RMA / Production Test Supervisor.
About Empower RF
Empower RF Systems is the technological leader in smart power amplifier solutions for EW, Threat Simulation, Radar, Communications, EMC and Product Test. Incorporating the latest semiconductor and power combining technologies with a patented architecture, we build the most sophisticated and flexible COTS system amplifiers in the world. Solutions range from tens of watts to multi-Kilowatt and include basic PA modules to intelligent scalable rack systems with AGC and ALC output modes. In addition to best-in-class SWaP, our Next Generation amplifiers have sophisticated RF detection to maximize efficiency for a variety of modulation schemes including QAM-xx, OFDM, Multi-tone, Pulse, AM, FM, and more.
Empower RF Systems is a Equal Opportunity Employer of females, minorities, individuals with disabilities and protected veterans.
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